Dell International Services

Candidate Profile

Provide First level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.Guide customer troubleshooting efts to identify products that have Customer Issues and issue service calls in accordance with guidelines.Escalate problems when unable to resolve customer issues.Log and sufficiently document all contacts with customers in designated tools.Identify and provide input on unique or recurring customer problems.Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Job Description

Fresher Key Skills:Flawless Communication skills and Good Accounting and Financial Knowledge.Qualification and Experience Required:Bachelor Degree with 0 4 yrs of Exp (BE < 65%)PG with 1+yrs of call centre experienceUndergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

How To Apply

binoy_kalath@dell.com